predective
Predictive Dialer
VICIDIAL
The most popular contact center solution in the world!


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predective
VICIDIAL is a Software Suite designed to interact with Open-Source Asterisk and to act as a complete inbound / outbound contact center.

The agent console includes an interactive set of features. What is important is that you can be presented all your data in real time via a web browser. The management interface is also web-based and offers the opportunity to see many reports also given in real time as well as detailed campaigns and settings.

 

VICIDIAL can act as an ACD for incoming calls and allow the remote connection of remote phones.

At the moment, there are more than 4.000 installations of VICIDIAL in over than 100 countries around the world and many of them employ more than 300 employees.
Design
Implementation
Certification
Support
Major  VICIDIAL  Features
01.
Inbound, Outbound and Blended call handling and Inbound Email handling
02.
Outbound agent-controlled, broadcast and predictive dialing
03.
Full USA, Canada and UK regulatory compliance capability
04.
Web-based agent and administrative interfaces
05.
Ability to have agents operate remotely
06.
Integrated call recording
07.
Three-Way calling within the agent application
08.
Scheduled Callbacks: Agent-Only and Anyone
09.
Web-configurable IVRs and Voicemail boxes
10.
Scalable to hundreds of seats
11.
Ability to use standard Telco lines and VOIP trunks
12.
Open-Source AGPLv2 licensed, with no software licensing cost
Award Winning
VICIDIAL Software
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