Contact Center

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The most popular contact center solution in the world!

VICIDIAL is a Software Suite designed to interact with Open-Source Asterisk and to act as a complete inbound / outbound contact center.

The agent console includes an interactive set of features. What is important is that you can be presented all your data in real time via a web browser. The management interface is also web-based and offers the opportunity to see many reports also given in real time as well as detailed campaigns and settings.


VICIDIAL can act as an ACD for incoming calls and allow the remote connection of remote phones.

At the moment, there are more than 4.000 installations of VICIDIAL in over than 100 countries around the world and many of them employ more than 300 employees.





Major VICIDIAL Features

Inbound, Outbound and Blended call handling and Inbound Email handling

Outbound agent-controlled, broadcast and predictive dialing

Full USA, Canada and UK regulatory compliance capability

Web-based agent and administrative interfaces

Ability to have agents operate remotely

Integrated call recording

Three-Way calling within the agent application

Scheduled Callbacks: Agent-Only and Anyone

Web-configurable IVRs and Voicemail boxes

Scalable to hundreds of seats

Ability to use standard Telco lines and VOIP trunks

Open-Source AGPLv2 licensed, with no software licensing cost

Award Winning


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